Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
Thank you for shopping on the Yogi Peace Club website. If you have any questions regarding products that you would like answered before you purchase please feel free to email email@example.com and we will answer your questions as quickly as possible.
We strive for excellent customer service so if there is anything we can help with, we will do our absolute best to ensure you are happy customers.
How long does order processing take?
Processing is usually completed within 24 hours, and maximum of 48 hours (however during peak periods such as Christmas time this can be slightly longer). Your package will be sent via Australia Post, and should be received within 3-7 business days from time of order. Please view our shipping policy here:
Where does Yogi Peace Club ship from?
Yogi Peace Club is based on the Surf Coast of Victoria Australia, around the corner from Bells Beach and near the famous Great Ocean Road. Those who live near the Surf Coast are welcome to pick up their orders to save delivery time. Please email us to arrange to pick up your order or we can drop it to you.
Does Yogi Peace Club accept returns?
Yes we do accept returns and exchanges if they adhere to our Returns & Exchange Policy. For more information on our returns policy, please view our Returns and Exchanges Policy here.
We do not accept refunds on any sale items or where we have a discount code sale. However you can exchange the item, and are required to cover additional shipping fees.
What payment options do I have?
We accept Paypal, Visa, Mastercard, Shopify Pay, Apple Pay, AMEX and Afterpay.
Does Yogi Peace Club offer Layby?
Unfortunately we do not offer Layby, but we do offer Afterpay at Checkout.
Does Yogi Peace Club Wholesale?
We have limited wholesale opportunities. If your business is interested in purchasing wholesale stock please send an email with to firstname.lastname@example.org
Tell us a little about your business and if possible include your website and your location.
Do you offer a Yoga Teacher Discount?
Yes, we have a VIP Yoga Ambassador Program. If you would like to join our program and receive special deals and early access to new collections and sales you can apply by sending an email with your name, yoga studio details and social handle to email@example.com
Do You Offer International Shipping?
Yogi Peace Club is Australian based. Currently we are able to ship Australia wide. We also offer shipping to New Zealand and America. We are hoping to extend our International shipping to Europe soon.
How do I clean my Yoga Mat?
Regular cleaning of your yoga mat is also important to maintain hygiene and prevent the buildup of sweat and bacteria. You can clean your mat with a gentle cleaner or simply wipe it down with a damp cloth after each use.
Read our Yoga Mat Care Tips here.
Why Are Yoga Mats Important?
When practicing yoga, you will be moving your body in various positions that require balance and stability. A yoga mat provides the necessary grip and traction to keep you from slipping and sliding while you are performing these poses.
Without a mat, you could slip and injure yourself, which could lead to serious injury. In addition, a yoga mat provides cushioning for your joints, which can help prevent injuries and reduce strain on your body. That is why we have the added Non Slip grip coating on all our yoga mats.
NEED MORE INFORMATION...
• We pack the orders at Bells Beach Victoria Australia from our solar powered office.
• The yoga mats are sent using minimal packaging in un-dyed cardboard.
• We aim to recycled 100% of our waste within our warehouse.
• Your order is packed by Yogi Peace Club staff and not by a third party.
Yogi Peace Club Shipping Rates
• Free shipping over $75 anywhere in Australia using Australia Post E-Parcel with a tracking number.
• Orders under $75 shipping is $10.00 anywhere in Australia.
• Express Post for clothing is $15 anywhere in Australia.
• Express Post for a yoga mat is $20 anywhere in Australia.
Products will be shipped by Australia Post to the delivery address provided by the Customer. Your order will be shipped upon receipt of payment in full.
Any estimates of delivery time shown on Yogi Peace Club's site are estimates provided by Australia Post.
Delivery within Australia can be expected up to 2-7 business days.
Express Post is 2-5 days.
Orders going to Western Australia, the Northern Territory and rural areas may take longer. Yogi Peace Club does not warrant that a Yogi Peace Club product will be delivered within the estimated delivery time and disclaims any liability for any loss that arises by virtue of late delivery.
The Customer agrees to inspect each Yogi Peace Club product upon delivery and will be deemed to have accepted the Yogi Peace Club product in good condition unless the Customer notifies Yogi Peace Club strictly in accordance with Yogi Peace Club’s Returns & Refunds Policy.
We are currently shipping to New Zealand, Canada, UK, Europe and the USA. If your country is not listed please email us firstname.lastname@example.org
Items are sent via Australia Post Express International Courier and a tracking number will be supplied.
New Zealand Shipping:
NZ is a flat rate of $20 AUD for all clothing orders and will be sent via Australia Post Express Courier which take approximately 4 business days.
NZ is a flat rate of $30 AUD for all yoga mat orders and will be sent via Australia Post Express Courier which take approximately 4 business days.
NZ free shipping for all orders over $200 AUD.
Shipping globally is based on weight and the country we are shipping too. All orders are sent via Australia Post Express Courier and a tracking number will be supplied.
At this stage we cannot offer accurate time frames for shipping internationally and there are delays.
International Shipping is a flat rate of $25 AUD for all clothing orders and will be sent via Australia Post Express Courier which take approximately 7 business days.
International Shipping is a flat rate of $50 AUD for all yoga mat orders and will be sent via Australia Post Express Courier which take approximately 7 business days.
International Duties and Taxes: Please note its is the customers responsibility for payment for any international taxes, customs or duties.
All international customers are responsible for the customs rates within their own country. Yogi Peace Club will declare FULL $ value paid on international shipments and must include an invoice. Invoice for customs should they require it. Unfortunately Yogi Peace Club CAN NOT put a lower value on the parcel.
Below is an approximate list of thresholds where taxes and import duties will occur in your region. Please note the rates are an approximate indication only and should be used as a guide. For further information, please contact your local customs office.
Tax & Duty will be charged if purchase exceeds $200.00AU approx.
Tax & Duty will be charged if purchase exceeds $0.00AU (All imports will be charged TAX & DUTIES)
UK & EUROPE
Tax will be charged if purchase exceeds $0.00AU (All imports will be charged VAT) and duty will be charged if purchase exceeds $150AU approx.
Tax & Duty will be charged if purchase exceeds $80.00AU approx. NZ
Duty will be charged if purchase exceeds $50.00AUD approx.
A SIGNATURE WILL BE REQUIRED: For tracking purposes a signature is required on delivery for domestic and international shipping. If no one is home during business hours your package may end up at your local post office. If delivery is attempted but you are not home you will receive an ‘attempted delivery slip’ in your letterbox and an ‘attempted delivery email’ giving you instructions on where to go and collect your package. To avoid a failed delivery attempt please use an address where someone can sign for your package during business hours, ie. a business address.
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced item subject to the following conditions:
We offer a store credit or refund for the total amount paid (excluding the shipping for the item) if your return is within our below policy:
- All returns for change of mind must be returned within 14 days of receiving the items.
- If 14 days have passed, unfortunately we cannot offer you a refund or store credit unless the item is deemed faulty.
If you have purchased using AfterPay, unfortunately we do not offer refund, only a store credit will be issued.
- We will exchange or offer a store credit on SALE ITEMS, but strictly NO REFUNDS on sale items unless deemed faulty.
You have 14 days to return your items/s in original unworn, re-sellable condition, with tags attached and original receipt.
If your item is faulty please contact us directly. The purchase price will be refunded to you using the original payment method once we have received the returned item.
Email us at email@example.com to advise of your intent to return your item. In your email include your the following:
- Your contact details
- Description of the item being returned
- Order number and reason for return.
- We will then contact you with an RA - return number.
When we have received your item/s they will be checked to make sure they meet the conditions above.
Once checked, you will receive a refund or store credit for the purchase price (excluding original shipping cost).
Nothing in this clause is intended to exclude any of your statutory rights as a consumer under Australian Consumer Law. All requests for refund/credit will be addressed in accordance with Australian/New Zealand Consumer Law.
Yogi Peace Club products are warranted against manufacturer’s defect (from date of purchase) for:
- 6 months for yoga mats
- 30 days for apparel
- 30 days for accessories
What’s not covered:
- Deterioration as a result of misuse
- Overexposure to extreme heat or yoga mats being left in cars
- Damage caused by negligence, misuse or alteration of products
- Damage caused by wetting non-waterproof products